URL: http://vonage.com

Business Plan Price: $49.99/Mth

Vonage are one of the biggest and most stable VOIP companies in the arena and have several dedicated business plans to choose from. Their “Small Business Premium Unlimited Plan” is very competitive in the business space.

Price:Vonage are among the most expensive VOIP providers for the business consumer with their top plan coming in just shy of $50 monthly. This is significantly more expensive than some of the smaller companies whose price point is their main competitive advantage.

Customer Service: Being among the biggest VOIP companies, the associated headache of providing customer service to a large user base is an issue. Vonage has offshore call center staff to deal with most problems in a timely manner and most customer service issues seem to be attended to promptly.

Reliability: Vonage is among the more reliable companies for VOIP and will redirect your calls if the automatic checks on your modem stop working. If reliability is a big issue for your business then the extra cost of Vonage may well be worth the outlay.

Features: Vonage’s premium business package is feature rich compared to most other companies and the free call option that includes the USA, Canada and Peurto Rico (standard with most US VOIP companies) is supplemented by free call options for several European countries. This will be very attractive to businesses that do a lot of international business and earned them extra points in our feature rating.

Features include:

* Fax Service
* Call Waiting
* Caller ID with Name
* Call Forwarding
* Voicemail Plus
* 911 Dialing
* Free phone adapter
* Keep your current phone numer
* Area codes

Overall: Vonage is close to the leader of the pack in terms of the quality of the package that they offer for small business buyers. While their price is among the highest in the market, their reliability, support and free internation call options will attract a lot of business consumers.

http://vonage.com

URL: http://sunrocket.com

Business Plan Price: $16.58/Mth **

SunRocket are one of the main players in the consumer VOIP market and although they don’t have a package specifically designed for the small to medium sized business market, they still may be worth considering.

Price:SunRocket have what must be one of the cheapest prices on the market. At $199 per year, that works out to be less than $17 per month. If price is the major factor in your purchasing decisions, these guys are hard to beat.

Customer Service: SunRocket are getting mixed reviews from consumers so far with the major complaint being setup response time. Ongoing tech support seems to be fine and emails are being answered within 24 hours.

Reliability: SunRocket has had no major outages in the last 12 months. Most of the voice quality problems seem to have been put down to people signing up with too little bandwidth.

Features: SunRockets feature list is very basic for a business consumer. The annual package would be the one to go for only if you need the most fundamental of features and anyone more than a small home office may be disappointed.

Features include:

* Unlimited calling - U.S. and Canada
* Free international minutes ($3.00 allowance every month)
* Free extra phone number
* Two free Directory Assistance calls each month
* All the necessary equipment to get started
* No charge to activate - includes free shipping
* No hidden fees
* Taxes included in the Bottom-Line price
* No cancellation fees
* 31 money back guarantee

Overall: SunRocket are by far the best provider in terms of price, but for a business consumer, their package is quite short on features. If you run a small home office, this may be adequate for your needs, but for any larger business, you would probably be better going with 1TouchTone or MyVoip.

** Based on $199/annum top plan

http://sunrocket.com

URL: http://myvoip.com

Business Plan Price: $39.99/Mth

MyVoip are one of the newer and smaller players on the business VOIP market, but they have entered with a competitive price point and are proclaiming their intent to make a serious push to be one of the top VOIP providers in the customer service area.

Price:With their premium business package at $39.99 per month, MyVoip are going to be difficult to beat on price for a business consumer who is looking for at least a few business targetted features. If price is a major consideration and you cannot step down to a basic (ie non-business) features package, this company is going to be difficult to look past.

Customer Service: While we generally research the negative feedback of VOIP providers in terms of customer service, MyVoip are new enough on the market that there really isn’t a lot to say on this issue just yet.

Reliability: MyVoip have yet to have a major interruption to their VOIP service, but again the short history of the company makes it difficult to guage the real reliability of the network. While many claims can be made about the reliability of the technology on which VOIP companies operate, the proof is really in their history of uptime.

Features: MyVoip’s business packages are a little less comprehensive than other business packages we have reviewed (1TouchTone for example) with regards to the features that they offer the business consumer.

Features include:

* Anonymous Caller Rejection
* Caller ID
* Free Three-way Calling
* Call Waiting with ID
* Voicemail
* Web Voicemail
* Free Call Return
* Call Forwarding
* *69 Auto Recall
* *67 Caller ID Block
* Online Billing
* 1 Month Money-Back Guarantee

Overall: MyVoip certainly compete strongly on price for business consumers. Their overall performance in the long term however, is still a little of an unknown and their feature list from a business consumer’s perspective could be improved if anything more than an average set of business features (such as freecall numbers etc) is an important buying consideration.

http://myvoip.com

URL: http://1TouchTone.com

Business Plan Price: $44.99/Mth

1TouchTone are one of the smaller players in the industry. However, they have also fast been attaining a reputation as one of the VOIP services with the highest sound quality - something you should be careful about as a business consumer in the VOIP industry.

Price:The main business package from 1TouchTone comes in at $44.99 per month. That isn’t bad for a business VOIP service, but there are better priced packages on the market. It is still far superior to conventional phone services and has unlimited local and long distance options as standard with their business package.

Customer Service: 1TouchTone have taken some slack from customers for the speed of their service with regards to switching from existing providers. While this may be an issue for some businesses hoping to make a fast transition, the other facets of the plan may offset this reported downside.

Reliability: The reliability of 1TouchTone is one of their relative strengths with many customers reporting very few (if any) interuptions in service. In the event of ISP failure, 1TouchTone have systems in place to redirect calls.

Features: 1TouchTone has most of the features you would expect in a business VOIP plan, but one strong consideration for many businesses will be that you can keep your current phone number.

They also have a system of toll free numbers that many businesses will find attractive. Features include:

* Free Caller ID
* Free Call Waiting
* Free Three-way Calling
* Free Personalized Voicemail
* Free Call Forwarding
* Free Call Transfer
* Free Call Return
* Free International Call Block

Advanced Services:

* Adding additional lines
* Free Area Code Selection
* Free Number Portability
* Toll Free Numbers
* Keep Your Existing Phone Number
* Money-Back Guarantee

Overall: These guys are reasonably strong all round. They have a good reputation for call quality and a number of features will appeal the small and medium business user.

http://1TouchTone.com