Beginner’s Guide to VoIP

VoIP (Voice over Internet Protocol), is the technology that uses a high-speed internet connection to make phone calls. The following types of phone service can benefit from using VoIP:

• Residential
• Business (small and large)
• Call centers
• Multiple lines

Any number that can be dialed can be accessed with VoIP. That means all landline phones, mobile phones, and voip phones. In addition, calls can be made directly to a computer. Calls can be made directly from a computer, VoIP phone, or traditional phone (that is equipped with a special adaptor). VoIP also has international phone calling capabilities at very affordable rates. VoIP does all this for a lower cost than the cost of most long distance plans/packages. Additional lines can be added without sacrificing functioning, reliability, or voice quality.

To easily request help in an emergency, VoIP has E911 (enhanced 911) included. In the event of power failure or loss of internet connection, the phone use will be interrupted. People who are at high risk of using 911 due to medical conditions, there should be a secondary means to request support and assistance in an emergency.

Ways to have multiple lines with VoIP:

• Cordless phone with base unit and more than one handset
• Multiple jack extensions
• Wireless phone jacks
• Use existing wiring for phone in home (requires compatibility evaluation from a certified and licensed electrician)

A VoIP phone can be used at the same time as the computer and if the computer is off. The VoIP phone adaptor can be taken anywhere there is a broadband or high-speed internet connection to use the phone just as if you were at home.

Any area code that VoIP has service for, can be requested when getting a phone number. This can be helpful for people who do limited local area calling or want a second line to eliminate long distance fees for themselves or their callers in a frequently used area code.

VoIP has a drawback when it comes to sending faxes due to software and networking constraints in most home systems. The solution is to send a fax as an e-mail attachment or to a remote printout. Currently a remedy is being worked on to eliminate this drawback.